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It was hoped that this could free up GP time by reassuring patients when their symptoms don’t need medical intervention and directing them to a pharmacist or on how to self-care.
That message addresses the landscape of interactions between men and women, particularly the way men speak to women.
This caused concern amongst family doctor groups who point to disclaimers about the app’s suitability for pregnant women, or frail older patients. A spokesperson for Babylon said: “No pilot was ever carried out, nor any agreement signed with Babylon for such a pilot.
“Discussions were held after Babylon was selected in a competitive procurement exercise as the best technology to trial in GP practices across North West London.
A planned trial of a chat-bot app to free up doctors’ time was dropped after patients admitted they would manipulate the system by exaggerating symptoms to see a GP quicker.
NHS clinical commissioning groups in London had intended to use the Babylon healthcare app for its “symptom checker” function, which uses artificial intelligence to quiz patients about their symptoms.
Babylon is one of a growing number of digital health start-ups offering a private GP service.